Royal k9 Policies

Royal K9 is committed to providing a professional, safe, and supportive environment for both dogs and their owners. These policies ensure fairness, clarity, and consistency for all clients. By booking an evaluation, session, class, or workshop, you agree to the following terms.

Last Updated: September 2026

Safety & Training Expectations

Royal K9 prioritizes the safety of all dogs, owners, and participants.

By attending training, you agree that:

  • You are responsible for your dog’s behaviour at all times.

  • Dogs must arrive leashed at all times.

  • Dogs must be up to date on vaccinations appropriate for their age and health.

  • Any history of aggression, reactivity, or behavioural concerns must be disclosed before training begins.

  • Angie may recommend tools, equipment, or training approaches to ensure safety and progress.

Failure to disclose behavioural concerns may result in removal from a class or session with no refund.

Cancellations & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule any appointment.

  • Cancellations or rescheduling requests made less than 24 hours before your appointment will result in the loss of that session or credit.

  • Sessions missed without notice are treated as no-shows and are forfeited.

  • Timeliness matters: arriving more than 15 minutes late may result in a shortened session for fairness to following clients.

This policy allows time slots to remain available so all clients have equal opportunity to book training sessions.

Liability

By participating in Royal K9 training services, you acknowledge and agree that:

  • Dog training involves inherent risks.

  • You assume full responsibility for any injury or damage caused by your dog.

  • Royal K9 and its trainers are not liable for injuries, damages, or losses resulting from your dog’s behaviour during or after training.

Training relies on owner consistency; results cannot be guaranteed.

Payment Policy

Accepted payment methods include:

  • E-transfer

  • Credit card

Payment must be completed before scheduling any training.

Training Package Cancellation & Refunds

There are no refunds on evaluations, private sessions, group classes, workshops, or training packages once purchased.

  • Refunds are not offered for partial use, missed sessions, or changes in scheduling availability.

  • If you cancel a training package before your first scheduled session and give at least 24 hours’ notice, you may request a refund less a $100 cancellation administration fee. This fee applies regardless of payment method and covers the time spent setting up, administering, and cancelling your training program.

  • A training package becomes active when the first session takes place or when the first scheduled session is missed or cancelled with less than 24 hours’ notice. In either case, that session is used. Once a package is active, the remaining sessions are non-refundable.

  • No-shows and cancellations or rescheduling requests made with less than 24 hours’ notice result in the loss of that full session.

This policy does not limit any cancellation or refund rights required by law.

Group Class Policies

To protect all clients:

  • Dogs showing illness, vomiting, diarrhea, coughing, or suspected kennel cough must stay home.

  • Reactive or aggressive dogs will require private training before joining group classes.

  • Angie reserves the right to remove any dog from a group class for safety reasons.

Class size & structure:

  • Space is limited to maintain a controlled environment.

  • Missed classes are non-refundable and cannot be transferred to future sessions.

Privacy Policy

Royal K9 collects only the information necessary to provide training services.

This information is never sold or shared and is used solely for scheduling, training, and communication purposes.

Royal K9 uses standard website analytics to improve user experience.

Clients may request deletion of their information at any time.

Communication

Please contact Angie directly via text or email for scheduling changes or updates.

Mutual respect for time ensures smoother sessions and consistent training results.

Package Timeline, Rescheduling and Expiry

Private training packages have an expected completion timeline, discussed when you enrol.

  • You may reschedule a session with at least 24 hours’ notice. If you reschedule the same session twice, the next date booked for that session is final. If you cannot attend that date, the session will be forfeited, unless Royal K9 agrees to an exception in writing. A cancellation or rescheduling request made with less than 24 hours’ notice also results in the loss of that session.

  • If you have not contacted Royal K9 for three (3) consecutive months, you will receive a check-in email. If you do not reply within two (2) weeks, any remaining sessions or credits will expire and be forfeited.

Workshop Policies

Workshop fees are non-refundable due to limited spots and preparation requirements.

  • Working spots are limited and cannot be swapped without approval.

  • Dogs must be comfortable working around others or may be asked to observe from a designated space for safety.

Weather Policy

Outdoor sessions or walks may be rescheduled due to:

  • Extreme heat or cold

  • Thunderstorms

  • Unsafe road or trail conditions

Angie will notify clients as early as possible.

Media Release

Photos or videos taken during training may be used for educational or promotional purposes unless you request otherwise in writing.